8lingo Privacy Policy

1. Introduction

Welcome to 8lingo! Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and related services (collectively, the “8lingo Platform”). Please read this Privacy Policy carefully to understand our practices regarding your information. By accessing or using the 8lingo Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

At 8lingo, we collect different types of information to provide and improve our services, as well as to enhance your experience. Below is a breakdown of the types of information we collect:

2.1 Personal Information

When you use the 8lingo Platform, we may collect personal information that you provide directly to us. This includes:

• Account Information: When you register for an account, we collect your name, email address, username, and other contact information necessary to create and maintain your account.
• Payment Information: If you make purchases on the 8lingo Platform (such as subscription fees, courses, or premium content), we collect payment details such as billing address, credit card number, and payment method. However, we do not store your payment information; it is processed securely by our third-party payment processors.
• Profile Information: We may collect your preferences, learning progress, interactions with content, and other information related to your 8lingo account and usage of our platform, including quiz scores, lesson history, and achievements.

2.2 Usage Data

We collect data about your interactions with the 8lingo Platform to help us understand how you use our services and improve your experience. This includes:

• Device Information: Information about the device you use to access the platform, such as the type of device (e.g., smartphone, tablet, desktop), operating system (e.g., iOS, Android, Windows), browser type, and device identifiers.
• Log Data: Information generated by your use of the 8lingo Platform, such as the pages you visit, features you use, search queries, actions you take, and any errors encountered. This also includes IP addresses, timestamps, and referral URLs.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (such as web beacons and pixels) to monitor activity on the 8lingo Platform, personalize your experience, and analyze usage trends. These technologies help us improve the performance and functionality of the platform, as well as provide personalized content and advertisements.

2.3 Third-Party Services

We may collect information from third-party services that you link to your 8lingo account or use in conjunction with the 8lingo Platform. This includes:

• Social Media Accounts: If you link your 8lingo account to a third-party social media account (e.g., Facebook, Google, or LinkedIn), we may collect information such as your profile data, email address, and any other publicly available information associated with that social media account.
• Third-Party Integrations: If you integrate third-party services, such as language translation tools or email marketing platforms, we may collect additional information from those services to provide enhanced functionality or personalized experiences. The information we collect from these services is subject to the privacy policies of those third parties.

3. How We Use Your Information

We use the information we collect to provide, personalize, and improve our services. Specifically, we may use your information for the following purposes:

3.1 Providing and Improving Our Services

• Account Management: To create, manage, and support your 8lingo account. This includes verifying your identity, updating your account information, and providing access to the platform's features and content.
• Learning Experience: To deliver personalized lessons, track your progress, and provide real-time feedback based on your interactions with the 8lingo Platform. This also includes analyzing your learning habits to suggest relevant lessons or resources.
• Customer Support: To respond to your queries, troubleshoot issues, and provide other customer support services, such as resolving technical problems or answering questions related to the platform's features.
• Service Improvements: To enhance, update, and develop new features and content for the 8lingo Platform. This includes improving the overall user experience, adding new educational tools, and expanding the range of available lessons.

3.2 Communication

• Transactional Communications: To send you essential account-related communications, such as account confirmation emails, password resets, subscription updates, and payment receipts. These communications are necessary for the operation of your account and the 8lingo Platform.
• Marketing Communications: With your consent, we may send you newsletters, promotional materials, and other marketing communications related to the 8lingo Platform. You can opt out of these communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

3.3 Analytics and Research

• Usage Analytics: To monitor and analyze how you use the 8lingo Platform, track performance metrics, identify trends, and gather insights to improve our services. We may use third-party analytics tools such as Google Analytics or Firebase for these purposes.
• User Feedback: To gather feedback from users regarding the platform's features, content, and overall experience, allowing us to refine and expand our offerings.

3.4 Legal and Security

• Compliance: To comply with applicable legal obligations, including data protection laws, tax laws, and other regulations that may require us to retain or disclose your personal information.
• Security: To monitor the security of the 8lingo Platform, detect fraudulent activities, investigate and address potential security breaches, and protect against unauthorized access to your data and account.
• Prevention of Harm: To prevent potential harm or illegal activities, including identity theft, fraud, or abuse of the 8lingo Platform.

4. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases, depending on the context and your use of the 8lingo Platform:

4.1 Performance of a Contract

We process your personal data to fulfill our contractual obligations to you, such as providing access to your 8lingo account, delivering the requested services, and processing payments for your use of the platform.

4.2 Consent

In some cases, we rely on your consent to process certain types of personal data. For example, we may ask for your consent to send marketing emails, track your activities via cookies, or share your information with third-party service providers. You can withdraw your consent at any time by updating your settings or contacting us.

4.3 Legitimate Interests

We process your personal data to pursue legitimate interests, such as improving the 8lingo Platform, providing personalized learning experiences, and enhancing the security of our services. We balance these interests against your rights and freedoms, and ensure that our processing activities do not override your privacy.

4.4 Legal Obligations

In certain situations, we may need to process your personal data to comply with legal obligations, such as tax or financial reporting, responding to legal requests, or fulfilling regulatory requirements.

5. Sharing and Disclosure of Personal Data

We do not sell, rent, or share your personal information with third parties except in the following situations:

5.1 Service Providers

We may share your personal data with third-party service providers who assist us in delivering and improving the 8lingo Platform. These services may include hosting, customer support, data analysis, payment processing, and other operational functions. These third-party providers are required to keep your data secure and use it only for the purposes specified by us.

5.2 Legal Compliance

We may disclose your personal data when required by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements. This may include sharing information in the event of a subpoena, court order, or other legal process.

5.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via email or through a prominent notice on the 8lingo Platform if such a change occurs, and you will have the option to manage your information accordingly.

5.4 Consent

We may share your personal data with third parties if we have your explicit consent to do so. For example, we may share your information for collaborative services or when you choose to integrate your 8lingo account with third-party applications or services.

6. Detailed Information on the Processing of Your Personal Data

6.1 Purpose of Data Processing

We process your personal data for the following primary purposes:

• Account Management: To facilitate your registration, login, and account management.
• Personalization: To personalize your learning experience, including providing tailored lessons and recommendations.
• Communication: To notify you about account-related activities, platform updates, and educational progress.
• Billing: To process payments and manage subscription details.
• Platform Improvements: To monitor, analyze, and improve the functionality of the platform and services we offer.
• Compliance: To meet legal and regulatory obligations, including security and fraud prevention measures.

6.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For instance, we may retain financial and transaction data for a period required by tax and financial regulations.

If you close your account or request data deletion, we will remove your personal data, unless we are required to retain it for compliance with legal obligations or disputes.

7. Analytics

We use third-party analytics services to track and analyze the usage of the 8lingo Platform. These tools help us understand how users interact with the platform and identify areas for improvement. The information collected by these services is generally anonymized and used in aggregate.

7.1 Google Analytics

We use Google Analytics to track user interactions with the 8lingo Platform. Google Analytics collects data such as your device information, usage patterns, and actions within the platform. The data is aggregated and used to generate reports about how visitors use the platform. You can opt-out of Google Analytics by using the Google Analytics opt-out browser add-on.

7.2 Firebase Analytics

We also use Firebase Analytics to gather data on user behavior and app performance. Firebase may collect device information, app usage data, and session information to improve the user experience. You can opt out of Firebase Analytics by adjusting your device settings.

8. Email Marketing

We may send you promotional and marketing emails with your consent or based on your prior interactions with the 8lingo Platform. These emails may contain updates on new courses, features, offers, or educational resources.

8.1 Opt-Out

You can opt out of marketing communications at any time by clicking the &quoteunsubscribe&quote link in the email or contacting us directly at support@8lingo.com. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your account, such as payment receipts or important updates.

9. Payments

We may provide paid products and/or services within the 8lingo Platform. In the event that you make a purchase or transaction through our platform, we may use third-party services for payment processing (e.g., payment processors).

Please note that we do not store or collect your payment card details. This information is provided directly to our third-party payment processors, whose use of your personal information is governed by their own Privacy Policy. These third-party payment processors comply with the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council. This helps ensure that your payment information is securely handled.

9.1 Apple Store In-App Payments

If you make a purchase via the Apple Store, Apple’s payment processing will be used. You can read their Privacy Policy here: Apple Privacy Policy.

9.2 Google Play In-App Payments

If you make a purchase via Google Play, Google’s payment processing will be used. You can read their Privacy Policy here: Google Privacy Policy

10. Behavioral Remarketing

We may use remarketing services to show you advertisements for 8lingo on other platforms based on your previous interactions with the 8lingo Platform. These services use cookies to track your activity and display relevant ads based on your usage.

10.1 Google Ads Remarketing

We use Google Ads for remarketing to show personalized ads to users who have visited the 8lingo Platform. Google Ads may collect data on your activities to serve targeted ads across the web. You can opt out of Google’s use of cookies for personalized ads by visiting Google’s Ads Settings.

10.2 Facebook Remarketing

We use Facebook Pixel to track users’ interactions with the 8lingo Platform and show relevant ads on Facebook. The Facebook Pixel allows us to retarget visitors who have interacted with our platform or specific pages. You can manage your ad preferences directly in your Facebook settings.

10.3 TikTok Remarketing

We use TikTok Ads to target ads based on your previous interactions with the 8lingo Platform. TikTok may collect data to serve personalized ads on TikTok. You can manage your ad preferences directly in your TikTok settings or opt out through their privacy settings.

For more information, visit TikTok’s Privacy Policy: TikTok Privacy Policy.

10.4 X (Twitter) Remarketing

We use X (formerly Twitter) Ads to show personalized advertisements to users who have visited the 8lingo Platform. X may collect data on your activity to display targeted ads on their platform. You can manage your ad preferences through your X (Twitter) settings

For more information, visit X’s Privacy Policy: X Privacy Policy.

10.5 Discord Remarketing

We use Discord Ads to display personalized advertisements to users who have interacted with the 8lingo Platform. Discord may collect data on your interactions to serve ads on Discord and related networks. You can manage your ad preferences directly within your Discord settings.

For more information, visit Discord’s Privacy Policy: Discord Privacy Policy.

11. Limitation of Liability

1. "AS IS" and "AS AVAILABLE" Service

The Service is provided to you "AS IS" and "AS AVAILABLE," without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. The Company makes no representations or guarantees that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any defects will be corrected.

2. Exclusion of Indirect or Consequential Damages

To the maximum extent permitted by applicable law, the Company and its affiliates, licensors, or service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, loss of profits, data, goodwill, service interruption, or the cost of substitute services, arising out of or related to your use or inability to use the Service, even if advised of the possibility of such damages.

3. Jurisdiction-Specific Exceptions

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

4. Maximum Aggregate Liability

To the maximum extent permitted by applicable law, the Company’s total liability for any claims, losses, or damages arising out of or relating to your use of the Service shall be limited to:

• A refund of the subscription fees you paid through the applicable Application Store (Apple App Store or Google Play Store) for the most recent billing cycle, as processed by the respective Application Store, or
• Termination of your access to the Service, at the Company’s discretion.

The Company is not responsible for any billing or refund disputes managed by the Application Stores.

5. Force Majeure

The Company shall not be held liable for any failure or delay in performance due to causes beyond its reasonable control. Such causes include, but are not limited to, acts of God, natural disasters, war, labor disputes, pandemics, power outages, internet disruptions, governmental actions, or any other events outside the Company’s reasonable control. In such cases, the Company’s obligations under these Terms will be suspended for the duration of the event.

12. CCPA Privacy Notice (For California Residents)

This privacy notice section for California residents supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California. It is provided in compliance with the California Consumer Privacy Act (CCPA).

12.1 Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. Below is a list of the categories of personal information we may collect from California residents within the last twelve (12) months:

• Category A: Identifiers
  Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers.
  Collected: Yes.
• Category B: Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e))
  Examples: Name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  Collected: Yes.
• Category C: Protected Classification Characteristics Under California or Federal Law
  Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
  Collected: No.
• Category D: Commercial Information
  Examples: Records and history of products or services purchased or considered.
  Collected: Yes.
• Category E: Biometric Information
  Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
  Collected: No.
• Category F: Internet or Other Similar Network Activity
  Examples: Interaction with our Service or advertisement.
  Collected: Yes.
• Category G: Geolocation Data
  Examples: Approximate physical location.
  Collected: No.
• Category H: Sensory Data
  Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
  Collected: No.
• Category I: Professional or Employment-Related Information
  Examples: Current or past job history or performance evaluations.
  Collected: No.
• Category J: Non-Public Education Information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
  Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
  Collected: No.
• Category K: Inferences Drawn from Other Personal Information
  Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  Collected: No.

12.2 Exclusions from CCPA

Under CCPA, personal information does not include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Information excluded from the CCPA’s scope, such as:
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
  • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

12.3 Your California Privacy Rights

California residents have the right to:

• Request Disclosure: Request information about the categories and specific pieces of personal information we have collected about you.
• Request Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Sale: We do not sell your personal information to third parties, but if we ever do in the future, you will have the right to opt-out.
• Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

To exercise your rights under the CCPA, please contact us using the contact information provided in the Contact Us section below.

13. Retention of Personal Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Data: We retain account data (e.g., your profile, usage data) for as long as your account is active or as needed to provide services, communicate with you, or comply with legal obligations.
• Payment Data: Transaction records may be retained for a period required by law (e.g., tax or financial regulations).
• Marketing Data: If you’ve opted into marketing communications, we will retain your email address and preferences until you withdraw consent.

After the retention period, we will securely delete or anonymize your data to ensure it is no longer accessible.

You can request the deletion of your personal data by contacting us, but please note that we may retain certain data for legitimate business purposes, including fraud prevention and compliance with legal obligations.

14. Transfer of Personal Data

Your personal data may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

By using the 8lingo Platform, you consent to the transfer of your personal data to countries or regions outside your home country. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

14.1 International Transfers

If you are located in a country with stringent data protection laws (e.g., the European Union), we may transfer your data to countries that do not have equivalent data protection laws. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses or other mechanisms, are in place to protect your data.

15. Your Data Protection Rights

Depending on your location, you may have certain rights regarding the personal data we hold about you. These rights may include:

15.1 Access to Your Data

You have the right to request a copy of the personal data we hold about you. This includes information about the types of data we process, the purposes for which we process it, and the recipients of your data.

15.2 Rectification of Data

If you believe that the personal data we hold about you is inaccurate or incomplete, you can request that we correct or update your data.

15.3 Deletion of Data

You have the right to request the deletion of your personal data. We will remove your data from our systems unless we have a legitimate basis to retain it, such as compliance with legal obligations.

15.4 Restriction of Processing

You may have the right to restrict or object to the processing of your personal data under certain circumstances. For example, if you contest the accuracy of your data, you can request that we limit our processing until we verify the data.

15.5 Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format. This enables you to transmit the data to another service provider.

15.6 Withdrawal of Consent

If we are processing your personal data based on consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided below.

16. Children's Privacy

The 8lingo Platform is not intended for use by children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have inadvertently collected personal data from a child under the age of 13, we will take immediate steps to delete that information and notify the relevant parties in accordance with applicable laws.

If you are a parent or guardian and believe that we have collected personal data from a child under the age of 13, you can request that we delete such information by contacting us at support@8lingo.com.

We take children&aposs privacy seriously and encourage parents and guardians to monitor their children&aposs online activities to ensure they are not sharing personal information without supervision.

17. Links to Other Websites

The 8lingo Platform may contain links to other websites, applications, or online services that are not operated by us. These third-party sites may have privacy policies that differ from ours, and we are not responsible for their content, practices, or privacy policies. We recommend that you review the privacy policies of any third-party websites you visit to understand their practices regarding the collection, use, and sharing of your personal information.

Please note that any interaction with third-party websites, including through links provided by the 8lingo Platform, is subject to the terms and privacy policies of those third parties.

We are not liable for any loss or damage that may occur from your use of third-party websites, applications, or services linked from the 8lingo Platform.

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the date at the top of this policy. In some cases, we may notify you directly through the 8lingo Platform or via email.

Please review this Privacy Policy periodically for the most up-to-date information on how we handle your personal data.

19. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to reach out to us:

• By email: support@8lingo.com
• By mail: Infinite Base Sdn. Bhd., 59-1, Jalan Anggerik Vanilla T31/T, Kota Kemuning, 40460 Shah Alam, Selangor, Malaysia.

We are committed to addressing your concerns and ensuring your privacy is respected.